The Quality, Standards and Accreditation conference is a two-day event followed by a one-day post-conference workshop. These three days of knowledge sharing have been designed to provide a platform for healthcare professionals to learn and discuss a variety of methods that have proven to improve the quality and standards of healthcare facilties.
1st June 2010
09:00 Registration and welcome
9:45 Chairman’s opening remarks:
Dr. Samer H. Ellahham, MD, FACP, FACC, FAHA. FCCP, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Cleveland Clinic Foundation, United Arab Emirates
10:00 Quality care movement in Arab countries: Where are we, lessons, prospects and the way forward.
• Comprehensive overview of the progress made on quality care in Arab Countries for the last 10 years (retrospective review of Quality)
• Situational analysis of all the health care accreditation initiatives (at level of planning, development of national standards, implementation, etc.) in Arab Countries (cross-sectional analysis of quality)
• The trends of institutionalising accreditation programmes in health sytems and policy
• Successes and preferred practices in quality and accreditation in Arab Countries
• Fast forward – quality care and accreditation in 2015-2020 in Arab Countries (prospective analysis of quality)
• Quality related payments, quality based management and quality empowered consumers
• Opportunities, challenges and lessons learned for policy and practice
Dr. Fadi El-Jardali, Assistant Professor and International Accreditation Specialist, American University Beirut and Accreditation Canada
10.30 Evaluating quality of healthcare and increasing customer satisfaction
• Effect of information technology on quality care initiatives
• Measuring quality – how, when and why?
• Meaningful evaluation and saving lives
Dr. Ashraf Ismail, MD, MPH, Managing Director, Joint Commission International Middle East
11.00 Building Safe and High Quality Hospitals: How To Achieve With JCI Quality And Safety Standards
• Evidence based design
• Building a safe structure enhances high quality and improves outcomes
• Safe adoption of technology
• Designing operating systems using quality and safety standards
Ashraf Ismail MD, MPH, Managing Director, JCI Middle East
11.30 Networking & refreshment break
12.00 for JCI Accreditation, Tips to Beat the Challenge
• Accreditation obtained, now what?
• Structuring continuous improvement programmes for all staff
• Making sure staff understand their roles and what they are accountability for
Dr Rola Hammoud, Medical Quality Director, Clemenceau Medical Center, Lebanon
12.30 Beyond accreditation – how to implement and manage change within your organisation
• After receiving accreditation, how do you ensure quality until the next inspection
• Implementing a culture of quality- the top down approach
• Benefits of developing long-term strategies for culture of organizational quality
Prof. Dr. Nagwa El Hosseiny, MD, Prof. Consultant Internal Medicine, Chairman Quality management and Accreditation Committee, Dar Al Fouad Hospital
Quality Consultant, Ministry of Health and Population, Egypt
13.00 Lunch for speakers and delegates
14.20 How to make your organisation and staff function as if accreditation surveyors are inspecting your facility daily
• Mechanisms to imbed quality throughout organization
• Significance of step by step approach in capacity building
• Empowerment and engagement of frontline staff
Lisa Little, International Accreditation Consultant, Accreditation Canada, United Arab Emirates
14.50 Developing quality healthcare practice for international patients
With the growth of medical tourism, healthcare organizations are witnessing an increase in international patients. The challenges with care for international patients are bigger as it require significant understanding of legal, cultural and ethical issues. Special focus is needed in developing pre-operative and post-operative care. What additional quality measure should your organization take to deliver effective and qualitative healthcare for international patients.
Dr Prem Jagyasi, Chartered Marketing Consultant and CEO – ExHealth, Dubai HealthCare City, UAE and Founder of the UAE Health Network
15.20 Networking & refreshment break
15.50 Building a quality framework for your organisation or country
• This presentation will provide attendees with the following information/tools
• What does a quality framework look like?
• What are the components that make up a Quality Framework.
• How can organisations/countries develop the framework
• How can we move from measuring structure and process to outcomes using a Quality Framework?
David J Wright MBA, MHMS, B.Ed, Cert.Ed, Managing Director Health System Strategies – DWMC, Australia and United Arab Emirates
16.20 How to build a quality database for hospital reporting
Building the resources and best practices for:
• Data collection
• Data analysis
• Data exchange
Susan Shamoun, MPH Senior Manager of Quality, Cleveland Clinic Abu Dhabi, UAE
16.50 Achieving Joint Commission International accreditation for the Royal Commission Medical Center, Yanbu Industrial City, October 2009
• Gain commitment from management to achieve the target
• Share accreditation with all employees and make them the drivers
• Educate and develop knowledge and skills of every employee
Khalid F. Radhwan, MBA, Executive Director, Administration and Finance, Health Services Program, Royal Commission for Jubail and Yanbu
17.20 Chairman’s closing remarks
17.30 End of day one
Through a combination of individual presentations, case studies, and panel discussions you will be able to gain adoptable and sustainable models that can be implemented in your organisation directly after the conference. Fill in the registration form today and guarantee your conference seat as places are limited!
2nd June 2010
9:45 Chairman’s opening remarks:
Dr. Samer H. Ellahham, MD, FACP, FACC, FAHA. FCCP, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Cleveland Clinic Foundation, United Arab Emirates
10.00 Accreditation challenges: Opportunities for improvement
• Learn about the most challenging accreditation standards
• Learn from the experience of other accredited hospitals in UAE, India and Egypt
• Learn about the available tools and resources available for implementing accreditation standards
Adel K M Alkahlout, BSN, MQM, Managing Director, Senior Accreditation Consultant Team Healthcare Consulting, United Arab Emirates
10.30 The Al Noor Hospital Case Study: Overcoming the challenges during the accreditation process
• Overview of the accreditation process
• Highlighting the challenges in the process
• Overcoming the challenges
Dr Aline Abou Assaly, BSN, MEd, PhD, Director of Nursing, Al Noor Hospital, United Arab Emirates
11.00 Establishing a national accreditation system: The Jordan model
• How did Jordan establish a national accreditation body
• How much did it cost
• How will it be sustained
• Lessons learned
Edward P Chappy, Chief of Party, Jordan Healthcare Accreditation Project (JHAP)
Independent Board Member, HCAC, Jordan
11.30 Networking & refreshment break
12.00 Accreditation Readiness
• Continuous readiness strategies
• Keeping your staff and leadership engaged
• Accreditation challenges
Dr. Samer H. Ellahham, MD, FACP, FACC, FAHA. FCCP, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Cleveland Clinic Foundation, UAE
13.00 How to eeffectively integrate patient safety into the culture of the organisation
• Understand the principles of the science of safety
• How to evaluate culture of safety
• Review the organisational characteristics that foster a culture of safety
• Discuss the comprehensive unit-based patient safety programme
• How to conduct executive walk rounds
Krishnan Sankaranarayanan, MBA, Senior Officer Patient Safety, Department of Performance Innovation, Tawam Hospital, United Arab Emirates
13.30 Lunch for speakers and delegates
14.30 Practical tools to improve performance and patient safety
• Knowledge on how to use few quality tools like Root Cause Analysis, and Process Mapping to resolve problems and improve performance in a hospital setting
• Understanding on how these simple tools help in motivating the employees to ‘look beyond’ and come up with simple, practical ideas for improvement
• Awareness on the importance of working in teams and supporting the accreditation process
Dennis Joseph, MSW(HR), M Phil(HHSM), FAIHQ. Manager Quality Improvement Hadi Clinic, Kuwait
15.00 Performance improvement and patient safety at King AbdulAziz University
• Examples and tools to apply at your institution
• Develop a performance improvement model that engages leadership in patient safety
Dr. Wafaa Helmy Jad, MD, CPHQ,CQM/OE, PhD, Quality Consultant, Faculty of Applied Medical Sciences, King AbdulAziz University, Saudi Arabia
15.30 Networking & refreshment break
16.00 Managing infection control challenges in healthcare facilities
• Latest trends in infection control techniques
• Steps to developing and enforcing infection control policies
• Implementing ongoing education of staff at various levels
Dr. Ashraf Mahmoud El Houfi, Consultant ICU Dubai Hospital
Chairman, Infection Control Committee, United Arab Emirates
16.30 Enterprise risk management
• How to identify, quantify, and evaluate risk in healthcare
• Understanding how to use various risk management tools
• Constructing a framework for effective risk management
Dr. Ihsan Okur, Consultant Senior Surgeon, King Abdulaziz Hospital And Oncology Centre, Saudi Arabia
17.00 Chairman’s closing remarks
17.10 End of conference
To book your conference seat, call +971 4 3367334 or email us on hospitalbuild@iirme.com.